Question:
Why is my mobile key not working to open my apartment door?
Answer:
To fix this error, follow the steps below-
Steps:
- The correct process to use the mobile key is a “double-tap” process.
- Present the phone to the lock to wake up that sector.
- Withdraw the phone, then open the BlueSky app (if not already open), and present it again to the lock while pressing the key icon.
- Note that the phone should be close enough to basically touch the lock.
- Make sure any mobile pay applications (such as Apple Pay) are not running when attempting this process.
- The information in the user’s BlueSky app will need to exactly match what is in the Community software’s Resident Management. Case sensitivity is a factor.
Additional information
Applies to: Community Software installs with Mobile Key (BLE) enabled.