Why is my mobile key not working to open my apartment door?

Question:

Why is my mobile key not working to open my apartment door?
 

Answer:

To fix this error, follow the steps below-

Steps:

1. The correct process to use the mobile key is a “double-tap” process.  
   1. Present the phone to the lock to wake up that sector.  
   2. Withdraw the phone, then open the BlueSky app (if not already open), and present it again to the lock while pressing the key icon.  
   3. Note that the phone should be close enough to basically touch the lock.
2. Make sure any mobile pay applications (such as Apple Pay) are not running when attempting this process.

3. The information in the user’s BlueSky app will need to exactly match what is in the Community software’s Resident Management.  Case sensitivity is a factor. 

Additional information

Applies to: Community Software installs with Mobile Key (BLE) enabled.