Community App Won’t Launch or Generates an Error when Attempting to Launch

Question:

Why wont the Community App Launch? 

Answer:

Please refer to the steps below if this error occurs. 

Steps:

1. Ensure you have the correct username and password to log in to the computer after reboot.
2. Reboot the computer.
   1. Go to "Start" on the Windows taskbar, then click the "power" button. 
   2. Select "Restart" from the list of options.  
3. Log in with the correct username and password. 
4. Verify that the Community Client and Server Services are running.
   1. Type 'services' in the search bar, then select the services app. 
   2. In the service manager window that pops up, scroll down to find the Community services. 
   3. Check whether the "Community Server" service and the "Community Client" are running. 
   4. If the two services are not running, right-click on each service and select "Start".
5. If the issue persists, please get in touch with Dormakaba MultiHousing Technical Support at 800-849-8324, Options 1, then 3, then 1.         

Additional information

Error Messages commonly seen when this occurs:

Http failure response for 
htttp://computername.domain.com/WebAPI/api/system/GetActivationKey
500 Internal Server Error

Http failure response for 
htttp://computername.domain.com/WebAPI/api/system/GetActivationKey
0 Unknown Error

Applies to: Most versions of Community, Version 2 and above.