Why can’t I log into Community?

Question:

Why can't I log into Community?

Answer:

Please refer to the steps below for this error.

Steps:

1. Check your Community Services in the local Windows Services on the Community server.  
   1. One or more of these services may not be running.  
      • Community Web API
      • Community Database Engine
      • Community Server services
   2. If these services are not running, right-click on the one's that are not running, and select "Start" to start them. 

2. If you are getting an error about Password Blocked or Invalid, please contact Dormakaba MultiHousing Technical Support at 800-849-8324, Options 1, then 3, then 1.         

    

Additional information

Applies to: Community Server software installations (not Community Client installations)