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Community Locks Light Troubleshooting

Updated
LED Response Meaning
Light Indicators
Green LED Flashes for approximately 4 seconds Access Granted - This sequence indicates that the locking mechanism has been released and the door handle can be depressed to open the door. If the handle is not depressed while the green light is flashing, the locking mechanism will be secured, and the key must then be reinserted and removed from the lock to release the latch. 
12 Yellow Flashes over 6 seconds This flashing yellow light indicates that a correct key has been used in the lock, but the dead bolt or privacy button/switch has been set from inside the room.
8 Fast Flashes over 2 Seconds This fast flashing yellow light indicates that a correct key has been used in the lock, but entry is denied for one of the following reasons:
  • The door has been electronically double-locked by an electronic lockout key.
  • The Resident key has been automatically inhibited, or the lock has been inhibited by the inhibit key.
  • The key was programmed with an expiration date and time. The light indicates that the key was used after this expiration date and time.
  • The Master key was programmed to work only during certain shift hours of the day, or to work only on certain days of the week.
  • The light indicates that the key used was not programmed for that shift or day.
2 Yellow Flashes Access Denied - Two yellow flashes indicate that an incorrect key was used in the lock
1 Yellow followed by 7 Green This sequence indicates Master Key is about to expire, but access is granted. This light will appear seven days before the expiration date.
1 Yellow followed by 7 Yellow This sequence indicates Master Key is about to expire but access is denied (Privacy=ON). This light will appear seven days prior to the expiration date.
Alternately Flashing Green/Red LED A red LED will flash alternately with another color LED when the lock batteries are low.
Alternately Flashing Yellow/Red LED
RED and Green flashing simultaneously Flashing LED A red light will flash simultaneously with another light when the clock in the lock needs to be reset.
RED and Yellow Flashing Simultaneously Flashing LED
Red Flash (1 or 2 Times) If a red light flashes one or two times when a key is used in the lock, the key was used improperly (upside down, backwards, or not removed). If a red light flashes one or two times when no key is used, the key switch is stuck.
Two Yellow and Red Flashes Simultaneously These lights indicate that the lock was unable to properly read the lock code on the key.
No LED Flashes If no lights appear when a key is used:
  • An invalid key shutdown is in effect.
  • The key switch is broken.
  • The lock batteries are dead.
Invalid Lock and Mode Indicators
1 Green, 1 Yellow, 1 Red, Then All Lights Flash (4 Times) Simultaneously These lights that the lock is in the Test Mode, and the storage chip has failed. No key will open the lock, and the lock must be drilled to access the room.
All Lights Flash (4 Times) Simultaneously These lights indicate that the lock is in Mode 0 and that there is a problem with the circuit board. Use the erase key to change the mode to Mode 1, and program the lock using the LPI probe and terminal. Use the new key to open the door and replace the circuit board.
2 Green. Then All Lights Flash (4 Times) Simultaneously These lights indicate that the lock is in Mode 1 and is not programmed. Program the lock using the LPI probe and terminal. Use the new key to open the door and replace the circuit board.
2 Green and Yellow Flashes. Then All Lights Flash (4 Times) Simultaneously These lights indicate that the lock is in Mode 3 and that there is a programming problem with the programming chip in the lock’s circuit board. Open the door using the PPK key followed by a valid Master key. Remove the lock and replace the circuit board.
2 Red Flashes. Then All Lights Flash (4 Times) Simultaneously These lights indicate that the lock is in Mode 4, and that the storage chip is disabled. Use the PPK key followed by the Disable/Enable key to enable the lock.
2 Yellow Flashes, Then All Lights Flash (4 Times) Simultaneously These lights indicate that the lock is in Mode 5, and that there is a problem with the motor switch or the motor is jammed. Open the door using the PPK key followed by a valid Master key. Then, remove the lock and replace the lockset.
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1 green, a few yellows (3), 6 green When passing an RF Pairing key and the pairing is successful.
1 green, a few yellows (3), 2 reds When passing an RF Pairing key, and the pairing fails.
2 greens, 3 reds When passing an RF Unpairing key, this sequence indicates the lock was not paired.
1 green, 3 yellows, 6 reds When passing an RF Unpairing key, this sequence indicates the lock was paired and is now unpaired.
   
   
   
   

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