How to do the Hard reset when User does not know the Master code in PowerPlex 2000 Series?

Question

How to do the Hard reset when User does not know the Master code in PowerPlex 2000 Series?

Answer

User knows the Master code:

1. On the inside or back housing, remove the top right screw holding the lock to the door.
2. Pump the handle until you get a green LED. Insert a long non-metallic blunt ended tool in the screw hole to press and hold the Reset-to- Factory-Default button.
3. You have up to 5 seconds to push ‘#’ and release the reset button. If 5-second timeout is reached without pressing ‘#’, the lock contin- ues its normal operation. As soon as the ‘#’ is pressed, the lock exits the current state. If timeout is reached or if any other key is pressed after the ‘#’ was pressed, the lock exits the sequence and stays in access state. If ‘#’ is pushed and reset button is release within 5-sec- ond period, the lock goes in Reset Sequence State and the lock dis- plays the ‘Reset Sequence In Progress’ message by flashing Green and Red LED alternatively once every second.
4. In this state, users have a 20-second period to enter the Master Code plus ‘#’ to perform a hard reset. When the user does not know the Master Code, the user must not enter anything during that 20 sec- onds delay.
5. When the 20 seconds delay will be exhausted, a 15 minutes wait period will begin. During that state, any operation on the lock will be ignored. During this period, if key is pressed a high beep will sound but no green LED and will be followed by the ‘Reset Sequence In Progress’ message will be displayed by flashing Green and Red LED alternatively once. If handle is pumped, green LED and high beep will show normally and will be followed by the ‘Reset Sequence In Progress’ message by flashing Green and Red LED alternatively once to show that the lock is in the reset sequence long wait.
6. After the 15 minutes delay has exhausted, the Reset sequence in prog- ress message will be displayed on the LEDs again for 20 seconds. During this period, the user must enter the 1-2-3-4-5-6-7-8-# sequence and the lock will reset. If the user fails to do so, the sequence will abort and the lock will resume normal operation.