How to do the Hard reset when User knows the Master code in PowerPlex 2000 Series?

Question

How to do the Hard reset when User knows the Master code in PowerPlex 2000 Series?

Answer

User knows the Master code:

1. On the inside or back housing, remove the top right screw holding the lock to the door.
2. Pump the handle until you get a green LED. Insert a long non-metallic blunt ended tool in the screw hole to press and hold the Reset-to- Factory-Default button.
3. You have up to 5 seconds to push ‘#’ and release the reset button. If 5-second timeout is reached without pressing ‘#’, the lock continues its normal operation. As soon as the ‘#’ is pressed, the lock exits the current state. If timeout is reached or if any other key is pressed after the ‘#’ was pressed, the lock exits the sequence and stays in access state. If ‘#’ is pushed and reset button is released within 5-second period, the lock goes in Reset Sequence State and the lock displays the ‘Reset Sequence In Progress’ message by flashing Green and Red LED alternatively once every second.
4. In this state, users have a 20-second period to enter the Master Code plus ‘#’ to perform a hard reset. If a bad Master Code is keyed-in, the lock exits the Reset Sequence State and back in access state. If the correct Master Code is entered within 20 seconds, the lock per forms a hard reset and goes back in unprogrammed state. When an incorrect Master Code is entered, the Tamper Count decrements. After 4 unsuccessful attempts to Reset the lock with a bad Master Code, the lock goes in the Tamper Shutdown state for 30 seconds. It will resume normal operations after this delay. If no Master Code is entered during the 20 seconds delay, the lock will enter a 15 minute wait period assuming the Master Code is unknown.