SAM RF™ Frequently Asked Questions
This section provides answers to common questions about the SAM RF™ system.
| How can I create a vendor key that lasts longer than a Limited Use key? |
| If your site uses Zone keys, create a Zone key with a defined shift time and expiration date. Note that a Zone key grants access to all units within the assigned zone. |
| What type of batteries does the utility device use? |
| The utility device uses rechargeable NiCad batteries. Do not install alkaline batteries. Alkaline batteries may explode when placed in the charger. |
| Why do all keys work except the Limited Use key? |
| The lock’s date and time are incorrect. Use the utility device to reset the lock’s date and time. |
| What does it mean when the lock shows no lights when a key is used? |
| The lock batteries are dead. Use the EPS or the utility device in battery backup mode to open the lock, then replace the batteries (see Section 6.7, “Opening a Lock with a Dead Battery”). |
| How can I determine why a key is not working? |
| Read the key to confirm it is valid and not expired. If the key appears correct, use a Diagnostics key to identify the issue (see Sections 5.15 and 8.16). |
| How long do lock batteries last? |
| Lock batteries typically last up to two years, depending on usage. |
| Do I need to update the lock for daylight saving time? |
| No. The lock automatically adjusts for daylight saving time. For best accuracy, update the lock’s date and time once per year using the utility device (see Section 6.5). |
| How long do the utility device batteries last? |
| With a full charge, the batteries last approximately three to five hours while in use. |
| Can I create keys if the utility device is not in the encoder base? |
| Yes. The encoder base charges the utility device but is not required to create keys. |
| Why does a Resident key not work in some common area locks? |
| Read the key to verify that the common access locks were assigned. If they were, recreate the key as a duplicate Resident key. |
| What should I do if a staff member loses a key? |
| Create an Inhibit Master or Inhibit Zone key, depending on the key type. Use the Inhibit key on every lock that the lost key accessed. |
| Can the SAM RF system be networked? |
| Yes. Install the SAM RF software on multiple computers and follow the instructions in Section 2.3. |
| Can SAM RF integrate with property management systems? |
| Yes. Integration requires custom interface software developed by Kaba and the property management provider. Additional fees apply. |
| Can I change the password timeout? |
| No. The system automatically logs out after five minutes of inactivity. |
| How often should I back up my database? |
| Follow the steps in Section 4.14. Back up the database daily. |
| How do I order parts? |
| Contact Customer Service at 800-849-8324. |
| How do I request service or technical support? |
| Contact Customer Service at 800-849-8324. |