Question: How can I make a key for a vendor that will last longer than a Limited Use key?
Answer:If your site design was set up with Zone keys, you can make a Zone key with a limited shift time and expiration date. Be aware that the zone key will allow the vendor to access any unit in that zone.
Question: What type of batteries do I use in the utility device?
Answer: The batteries in the utility device are rechargeable NiCad batteries. DO NOT put alkaline batteries in the utility device, as they will explode when placed in the charger base.
Question: Why does every key work except the Limited Use Key?
Answer: The date and time in the lock is not set properly. Use the utility device to set the date and time in the lock.
Question: What does it mean when the lock displays no light when a key is used?
Answer: The batteries in the lock are dead. Use the EPS or the utility device in the battery backup mode to open the lock, and then replace the batteries (see Section 6.7 “Opening a Lock with a Dead Battery”).
Question: How do I determine why a key is not working?
Answer: Read the key to verify it is the proper key and has not expired. If the data on the key looks fine, then use the Diagnostics key (see Section 5.15 “Creating Diagnostics Keys” and Section 8.16 “Reading Diagnostics Keys”) to determine why the key does not work in the lock.
Question: How long will the batteries in the lock last?
Answer: The batteries in the lock will last about two years, depending upon usage.
Question: Will I need to update my lock’s clock for daylight saving time?
Answer: No, the clock in the lock will automatically update for daylight saving time changes. However, to ensure accuracy, we recommend that the lock’s clocks be updated once a year. Use the utility device to update the lock’s date and time (see Section 6.5 “Resetting the Date/Time in Lock(s)”).
Question: How long do the utility device batteries last?
Answer:If the batteries have a full charge, they will last three to five hours off the base when the unit is in use.
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Question: Can keys be made if the utility device is out of the electronic encoder base?
Answer: Yes, the utility device just sits in the electronic key encoder base to charge its batteries; it does not need to be in the base to create keys.
Question: Why is a Resident key not working in some common access locks?
Answer: Read the key to verify the common access locks were assigned to the key when it was made. If they were, remake the key for the resident creating a duplicate Resident key.
Question: What do I do when a staff member loses their key?
Answer: You will need to create an Inhibit Master or Inhibit Zone key (depending upon which key is lost). Then the Inhibit key needs to be used in every lock where the lost key had access.
Question: Can the SAM RF system be networked?
Answer: Yes, the SAM RF software can be loaded onto multiple computers. Follow the instructions in Section 2.3 “Installing the SAM RF Software for Client/Remote Computers.”
Question: Can the SAM RF system interface with property management systems?
Answer: Yes, however interface software needs to be written by Kaba and the property management company. Additional charges will apply.
Question: Can I change the password time out in the software?
Answer: No, the time out cannot be changed. The system will log you out if there are no transactions performed within five minutes.
Question: How do I back up my database files and how often should I do this?
Answer: The detailed instructions for backing up files are in Section 4.14 “Backing Up Data Files.” We recommend that you back up the files every day.
Question: How do I order parts?
Answer: Contact Customer Service at 800.849.8324.
Question: How do I request service or technical support?
Answer: Contact Technical Support at 800.849.8324.