Important Notice Regarding Discontinuation of E-Plex Enterprise Software

Software Discontinuation: E-Plex Enterprise Software 
Earlier this year, we communicated our plan to discontinue the E-Plex 3000 and 5000 series locks and associated software and accessories at the end of 2025. We are now accelerating the timeline of the E-Plex Enterprise software discontinuation. This software is officially discontinued effective immediately.

The Reason for this Immediate Change 
This decision is driven by a recent, significant update to the Windows operating system that has unfortunately introduced a critical incompatibility, effectively rendering the E-Plex Enterprise Software obsolete on the newest platforms.

Compatibility Note for Current Users 
While the software is not compatible with the new feature updates on Windows 11 with second-half releases and beyond, we understand many customers rely on this system. You may be able to continue using the software on older, supported operating systems (such as Windows 10 or earlier, stable releases of Windows 11) that have not received this specific update. However, please be aware that this continued operation is at your own risk, as we are unable to provide technical support for these unsupported environments. 

Next Steps and Migration Path 
We are dedicated to helping you navigate this change with minimal disruption. We strongly encourage all affected customers to contact their dormakaba sales representative or authorized dealer immediately to begin planning a seamless transition. 

E3X & E5X Series Locks 
 

Keyscan Aurora or LUNA

Offline Applications (non-Wireless) - Consider Luna Lock Management Software: Download here free. M-Unit programming tool needed. 

Wireless Applications (Wireless) - Consider Aurora Access Control Software. M-Unit programming tool recommended for Site-Survey, diagnostics and direct lock firmware update.

Minimum System Requirement: 

• Gateways/Repeaters - Firmware Version 2.076
• Locks - Firmware Version 3.75 

Legacy hardware that does not meet these minimum requirements should not be updated. Consider new E7900 Locks and Gateways.  

Credential Support 

Luna: Card Only, Card & PIN, Pin Only