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Saflok 6000: Encoder Not Encoding

Updated

Saflok 6000 – Encoder Not Encoding

This guide explains how to troubleshoot the Saflok 6000 encoder when you see the errors “RS232 Port Problem 184” or “Station Problem 11 – Cannot Find Host” in Ambiance, and you are unable to create keys in the PMS. Follow the steps below to verify encoder connections and restart the Saflok CRS services.

Issue

You may encounter one or both of the following messages: 

Ambiance error message stating RS232 Port Problem 184 – terminal cannot access the COM port assigned to the encoder

Figure 1: RS232 Port Problem 184 error message

Ambiance error message stating Station Problem 11 – Cannot find host in CRS

Figure 2: Station Problem 11 – Cannot Find Host

Troubleshooting Overview

  1. Restart the Ambiance server and front desk workstations.
  2. If the issue continues, sign in using Administrator credentials and follow the steps below.

Step 1 – Check the Encoder Connection

  1. Unplug the encoder from the computer and reconnect it to the same USB port.
  2. If the problem persists, the Saflok Comm Request Service may not be running.

Note: The remaining steps require Administrator access.

Step 2 – Open Windows Services as Administrator

Windows Start Menu showing option to run the Services application as Administrator

Figure 3: Running Windows Services as Administrator
  1. Log in to the computer using Administrator credentials.
  2. Open the Start Menu and type Services.
  3. Right-click Services and select Run as administrator.

Step 3 – Verify Saflok Services Are Running

In the Services list, locate:

  • Saflok Comm Request Server – IPC
  • Saflok Service Launcher – IPC
  • If a service is not running, select it and click Start or Restart.

Windows Services panel showing Saflok Comm Request Server and Saflok Service Launcher not running

Figure 4: Saflok services not running

Confirm that the services now show a status of Running.

Windows Services panel showing Saflok Comm Request Server and Saflok Service Launcher running successfully

Figure 5: Saflok services running

Step 4 – Open the CRS Application

CRS desktop application icon

Figure 6: CRS application icon

From the Desktop, launch the CRS application. The application will minimize automatically. You can find it in the system tray at the bottom-right of the screen.

CRS application configuration window for Com Server Request Server GUI

Figure 7: CRS application window

Step 5 – Test Key Encoding

Attempt to create a key again. If the encoder is still not working, contact Technical Support.

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