Skip to main content
Find a Sales Rep

Saflok 6000: Encoder Not Encoding

Updated

Issue:

If you get ‘‘Error RS232 Port Problem 184‘‘ or ‘‘Error Station Problem 11 Can not Find host” in Ambiance and also unable to make keys on your PMS (if applicable).

 

Error - RS232 Port Problem 184 The Terminal has a problem accessing com port time assigned to the encoder.
Figure 1:‘’Error RS232: Port problem 184.”
ERROR Station Problem 11 - Cannot find host. Tried to access station IS time at computer name ... in the CRS.
Figure 2:‘’Error Station Problem 11: Cannot find host.”

 

Troubleshooting steps:

  1. Restart the system – Begin by restarting the Ambiance server as well as the front desk computers.
  2. Check if the issue persists – If the errors continue after the restart, log in using administrator credentials and follow the steps below:

Step 1: Check the Encoder Connection

  • Unplug the encoder from the computer and reconnect it to the same USB port.
  • If the issue persists, the Saflok Comm Request Service may not be running on the computer.

Note: Resolving this requires Administrator credentials

 

Step 2: Verify CRS Service is open and running

image of how to Run Services as an Administrator in Windows
Figure 3: "How to find "Run as Administrator"
  1. Log in to the computer with Administrator credentials.
  2. Open the Start Menu → click the Windows logo (bottom-left corner).
  3. Type Services, then right-click the application and select Run as administrator

 

 

 

 

 

 

 

 

 

Check if Saflok Comm Request and/or Saflok Service Launcher is Running

  1. In the Services list, locate Saflok Comm request and/or Saflok Service Launcher.
  2. Check its status:
    • If it is not running, select it.
    • On the left panel, click Start or Restart (only visible if run as Administrator).
    • Windows Services. Red square around the service "Saflok Comm Request Server - IPC" and the "Saflok Service Luncher - IPC" not running.
      Figure 4: "Saflok Comm Request and/or Saflok Service Launcher not Running"
  3. Confirm that the service now shows as Running.
Windows Services. Green square around the service "Saflok Comm Request Server - IPC" and the "Saflok Service Luncher - IPC" now running.
Figure 5: Saflok Comm Request and./or Saflok Service Launcher Running

 

Image of the Saflok_CRS desktop icon
Figure 6: CRS Application Icon

Step 4: Open the CRS Application

Locate and launch the CRS app from the Desktop.

 

 

 

 

 

 

CRS Application Window: Com Server Request Server - GUI (Computername) configuration window
Figure 7: CRS Application Window

Once opened, the application will automatically minimize. You can find it in the system tray (usually at the bottom-right corner of your screen).

 

 

 

Figure 8: 

 

Step 5: Next, attempt to create a key.

 

If the issue persists, please contact dormakaba Technical Support at 1800.999.6213 Opt#1. 

NOTE: For faster service, please have your ADMIN Credentials available when you call in. If you do not have admin credentials, you will need to request them from your IT department. 

 

 

Related to