Ambiance Online Help and User Guide
If you have any "how-to" questions or need guidance on creating keycards, Ambiance includes a built-in user manual accessible through the Ambiance webpage for your property. Follow the steps below to access it:
Steps to Access the User Guide
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Open the Ambiance Webpage used for creating keycards. The icon is usually located on your desktop.
- Log in using your username and password, then click LOGIN.
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Once logged in, locate the "?" icon at the top-right corner of the screen.
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Click the "?" icon to open the User Guide automatically. Use this guide to search for any "how-to" instructions, including steps for creating keycards.
User Guide Examples
The User Guide includes instructions for:
- Creating keycards and adding rooms
- Programming locks
- Adding users to the system
- Troubleshooting encoders
- Understanding role management
- System configuration instructions
- Glossary of terms
Video Tutorials
For official training videos, access the Ambiance Training playlist on YouTube by clicking HERE.
- How to Register Guests and Create Keycards: Watch Here
- How to Program and Audit a Lock: Watch Here
- How to Add a Staff Member: Watch Here
- How to Add an Encoder to the Ambiance System: Watch Here
- How to Set Up Role Management: Watch Here
- System Settings Menu – Full Overview: Watch Here