Ambiance - Encoder Offline Troubleshooting

Issue:

If you see “Encoder is not available” in Ambiance, and are also unable to make keys on your PMS (if applicable).

Troubleshooting steps:

1. Restart the system – Begin by restarting the Ambiance server as well as the front desk computers.
   1. Check if the issue persists – If the errors continue after the restart, log in using administrator credentials and follow the steps below.

Step 1: Check the Encoder Connection

• Unplug the encoder from the computer and reconnect it to a different USB port.
• If the issue persists, the Ambiance Client Service may not be running on the computer.

Resolving this requires Administrator credentials.

Step 2: Verify Ambiance Client Service

1.  Log in to the computer with Administrator credentials.
2. Open the Start Menu → click the Windows logo (bottom-left corner).
3. Type Services, then right-click the application and select Run as administrator

Step 3: Restart Ambiance Client

1. In the Services list, locate Ambiance Client.
2. Check its status:
   1. If it is not running, select it.
   2. On the left panel, click Start or Restart (only visible if run as Administrator).
3.   Confirm that the service now shows as Running.

Step 3: Test the Encoder

• Once the service is running, the encoder should change to Available automatically.
• Try creating a key using the correct encoder.
  • Ensure you are selecting the right device, as encoders may not always be labeled correctly.

If the Issue Persists:

•  If the service is running but you still cannot create keys, please contact dormakaba Technical Support at 1800.999.6213. opt 1.
•  If restarting the Ambiance Client results in Error 1053, also contact dormakaba Technical Support at 1800.999.6213. opt 1.