Ambiance - Encoder Offline Troubleshooting

Ambiance Encoder Not Available — Troubleshooting Guide

Issue

If you see “Encoder is not available” in Ambiance and are also unable to make keys on your PMS (if applicable).

Troubleshooting Steps

1. Restart the System: Restart the Ambiance server as well as the front desk computers.

   If the errors continue after the restart, log in using Administrator credentials and follow the steps below.

2. Check the Encoder Connection:
   • Unplug the encoder and reconnect it to a different USB port.
   • If the issue persists, the Ambiance Client Service may not be running on the computer. Resolving this requires Administrator credentials.

3. Verify Ambiance Client Service:

   1. Log in to the computer with Administrator credentials.
   2. Open the Start Menu → click the Windows logo (bottom-left corner).
   3. Type Services, then right-click the application and select Run as administrator.

   

4. Restart Ambiance Client:

   1. In the Services list, locate Ambiance Client.
   2. Check its status:
      1. If it is not running, select it.
      2. Click Start or Restart (only visible if run as Administrator).
   3. Confirm that the service now shows as Running.

   

5. Test the Encoder:

   • Once the service is running, the encoder should change to Available automatically.
   • Try creating a key using the correct encoder:
     • Ensure you are selecting the right device, as encoders may not always be labeled correctly.

   

6. If the Issue Persists:

   • If the service is running but you still cannot create keys, contact Dormakaba Technical Support at 1-800-999-6213, Option 1.
   • If restarting Ambiance Client results in Error 1053, also contact Dormakaba Technical Support at 1-800-999-6213, Option 1.