Resolution

Use the Diagnostic Code to perform manual diagnostics of the lock, green LED, red LED, buzzer, and the twelve pushbuttons - 0 through 9, * and #.

To perform manual diagnostics in E-Plex please refer to the steps below:

Required User Level: Master

1. Put the lock into Pushbutton Programming Mode.
2. Enter Command 500# for Diagnostics.
3. You will see a green LED and hear a high beep followed by a red LED and a low beep.

4. Enter 1234567890*#, in that order exactly, to test each pushbutton. If every pushbutton is working correctly, you will see a green LED and hear a normal beep for each pushbutton that is pressed.

   Example of Complete Entry: 500#1234567890*#.

5. Enter another # to indicate the end of programming.
6. If you see a red LED at any time you are pressing a pushbutton, or at the end of the code, there could be a problem with the pushbutton electronics.
7. Try the Diagnostic Code again, 500#1234567890*#, to be sure you entered all the numbers correctly and in the correct order.
8. Enter another # to indicate the end of programming.
9. If you still see the red LED, the lock has a problem. 
   Call Dormakaba’s technical (800-849-TECH) support to help diagnose and fix the problem.

Applies To

E-Plex 30xx/50xx Series Locks