Bolt will not retract after I spin the dial and combination accepted by showing green light in Auditcon

Question

Bolt will not retract after I spin the dial and combination accepted by showing green light

Answer

Door open or closed, new install or older installation? 

• If deadbolt please check the orientation of the spindle, in locked position the grooves must be facing the bolt of the lock. 
• Make sure the red lip at 12 o’clock is covered by the dial, try. Then try the same at 3,6 and 9 o’clock positions. Once opened, please check position of the grooves as previous comment.Check damage to the dial.
• If faut persists please contact technical support.
• For swingbolt locks, check pressure of safe bolt work against the lock bolt.Check condition of mounting plate of the safe, if distorted this can bind the lock mechanism.