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Updating An Expired Personal Certificate For Aurora E-Plex

Updated

Overview

The Personal Certificate for Aurora E-Plex expires after 2 years and must be replaced to maintain functionality. This guide provides step-by-step instructions to update the certificate and restore E-Plex services.

 

Steps to Update the Personal Certificate

Step 1: Remove Expired Certificate

  1. Press Windows Key + R.
  2. Type certlm.msc and press Enter.
  3. Expand Personal → Certificates.
  4. Locate and delete the expired E-Plex certificate (typically CN=127.0.0.1).

 

Step 2: Remove Certificate from Aurora

  1. Right-click the Aurora icon and select Run as administrator.
  2. Open Settings → Applications Utilities.
  3. Navigate to the Security Tab.
  4. Delete the Personal Certificate (CN=127.0.0.1 typical).

  5. Click Save

     

Step 3: Create a New Personal Certificate

  1. In the Enter server IP field, enter the server IP address (127.0.0.1 is typical).

  2. Click Create New Certificate.

  3. Click Save.

 

Step 4: Export the Certificate

  1. Click Export PKCS #12.

  2. Follow the prompts and save the .pfx file.

  3. Record the password used during export (required in the next step).

 

Step 5: Install the New Certificate

  1. Right-click the exported .pfx file and select Install PFX.

  2. Select Local Machine, then click Next.

  3. Confirm the file location and click Next.

  4. Enter the password created during export and click Next.

  5. Select Place all certificates in the following store.

  6. Click Browse, select Personal, and click OK.

  7. Click Next, then Finish.

 

Step 6: Restart E-Plex Services

  1. Press Windows + R.

  2. Enter services.msc and press Enter.

  3. Stop the following services:

    • dormakaba HMS

    • EPLEX Server

  4. Wait approximately 10 seconds.

  5. Start both services again.

     

Step 7: Verify Gateway Status

  1. Open Aurora.

  2. Check the Gateway Status widget.

  3. Confirm that the E-Plex gateways are back online.

     

Troubleshooting

 If the gateways do not return online or certificate renewal fails:

  • Verify all steps were completed with administrator privileges

  • Confirm the certificate was installed in the Personal Certificate store

  • Ensure the correct server IP address was used

  • Contact Technical Support for further assistance

 

Support

If issues persist, Contact Technical Support. Certificate-related issues may involve environmental or security factors that require live troubleshooting by a support representative.

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