Error Messages / Troubleshooting
In the following table, you will find error messages that may appear while operating the locking system as well as information on the locking system component(s) affected by the fault, the cause of the fault, as well as advice on how to eliminate the fault.
We generally recommend that the locking system should be checked by an authorized business partner when errors occur.
Error |
Description |
Details/Remedy |
|---|---|---|
10xx |
Problem with the addressing sequence | |
1000 |
– System was addressed – Sequence of the components was modified |
– New addressing necessary |
11xx |
Addressing Problems | |
1100 |
– One component could not be found when addressing |
– Check wiring and correct if necessary – Check fuses in input unit and replace if necessary – Re-address system |
12xx |
Communication problem | |
1200 - |
– One or more components do not answer |
– Check wiring and correct if necessary – Check fuses in input unit and replace if necessary – Disconnect batteries and externals power supply for 10 minutes – Restart system |
1220 |
– See also general error 1200 -> concerns particularly the I/O-Box |
– Check wiring to I/O-Box and correct if necessary – Re-address system – Disconnect Bus and power supply to I/O-Box and reconnect |
1230 |
– See also general error 1200 -> concerns particularly the IP-Box |
– Check wiring to IP-Box and correct if necessary – Re-address system – Disconnect Bus and power supply to IP-Box and reconnect |
13xx |
– General locking bolt error |
– Check bolt work and movement of locking bolt – The maximum force of the lock of 30N may not be exceeded – Check locking bolt path |
1300 |
– The time of 8 seconds was exceeded when closing |
– Locking bolt jammed -> check – Limit switch are not detected – Check closing time with removed lock – If possible and necessary, limit bolt path with adjusting screw – Replace lock if necessary |
1310 |
– The time of 8 seconds was exceeded when opening |
– Locking bolt jammed -> check – Limit switch are not detected – Check opening time with removed lock – If possible and necessary, limit bolt path with adjusting screw – Replace lock if necessary |
1320 |
– Lock control error |
– Try again – Disconnect system from all supplies and restart – Immediately replace lock |
1330 |
– Limit switch(es) was/were not detected |
– Lock is/was open and was possibly opened via the Service menu – Replace lock if necessary |
1340 |
– Error of the motor when closing |
– Try again – Check for correct movement locking bolt and bolt work – Replace lock if necessary |
1350 |
– Error of the motor when closing |
– Try again – Check for correct movement locking bolt and bolt work – Replace lock if necessary |
14xx-15xx |
Problems with the lock bolt contacts | |
1400 |
– Error of the lock bolt contacts when opening |
- See 1310 |
1500 |
– Error of the lock bolt contacts when closing | – See 1300 |
16xx |
Problems with the door bolt contacts | |
1620 |
– In secured status the status of the door bolt contacts have changed unexpectedly | – Check wiring and door bolt contacts |
17xx |
Redundancy problem | |
1700-1701 |
– Problems with redundant system components | – The redundant components have reacted and answered differently – If time functions are aff ected: Delete last time locking and reenter time locking – If code functions are aff ected: Delete appropriate code(s) and reenter code(s) – If problem cannot be resolved, reset system. |
18xx, |
Problem with batteries/rechargeable battery pack | |
1800 |
– Batteries/rechargeable battery pack discharged |
– Charge of the Batteries/rechargeable battery pack is low – Replace if necessary |
1900 |
– Batteries/rechargeable battery pack are flat | – Charge of the Batteries/rechargeable battery pack is very low – Replace if necessary |
21xx |
Addressing problems | |
2101 |
– Addressing problem Bus A |
– Address(es) could not be saved on Bus A – Wait (10 seconds), then try again – Check wiring |
2102 |
– Addressing problem Bus B | – Address(es) could not be saved on Bus B |
2103 |
-(MIH_ERROR_CAUSE_ADDRESSING__TIMEOUT = 2103) – Timeout during Addressing |
– Addressing not possible – Check wiring – Check fuses in input unit – Replace input unit |
2104 |
– General addressing problem |
– Addressing not possible – Check wiring – Check fuses in input unit – Replace input unit |
2105 |
– Wrong firmware version of installed system component |
– Check compatibility of the firmware version of the installed system components, update firmware or replace system components if necessary. |
2106 |
– Max. number of locks on Bus exceeded |
– Reduce number of locks on Bus (max. 11 locks per system) |
2107 |
– Max. number of Bus components exceeded |
– By adding a lock the max. number of system components is exceeded (max. 12 per system). Reduce number of components on Bus |
2108 |
– Max. number of input units on Bus exceeded |
– Reduce number of input units on Bus (max. 3 input units per system) |
2109 |
– Max. number of components on Bus exceeded |
– By adding an input unit the max. number of system components is exceeded (max. 12 per system). Reduce number of components on Bus |
2110 |
– Max. number I/O / IP-Boxes on Bus exceeded |
– Reduce number of I/O / IP-Boxes on Bus (max. 3 I/O-Boxes per system or max. 1 IP-Box per system) |
2111 |
– Max. number of components on Bus exceeded |
– By adding an I/O or IP-Box the max. number of system components is exceeded (max. 12 per system). Reduce number of components on Bus. |
2113 - |
– Addressing error |
– Max. number of components on Bus exceeded |
22xx |
Flash memory problem | |
2200 |
– Flash memory Checksum error |
– Disconnect system from all supplies and restart – If problem cannot be resolved, replace lock |
23xx |
Reset Problem | |
23xx |
– Error when resetting |
– Disconnect system from all supplies, restart and reset again – If problem cannot be resolved, replace lock |
24xx |
Problems with the time synchronisation of the redundant lock parts | |
2400 |
– Redundant lock parts have a time deviation of more than three minutes |
– Set actual time of day – If the error occurs again, disconnect system from all supplies and restart – If problem cannot be resolved, replace lock 1 |
25xx |
Various Problem | |
2501 |
– Battery code was not entered and red button on I/O / IP-Box was pressed | – Possible manipulation attempt to remove time lock |
2502 |
– Red button was pressed on a not addressed I/O / IP-Box | – New addressing necessary |
Notes on Troubleshooting
Please note the following information when dealing with faults:
– A fault does not cause a total system failure, since all electronic components in the secured area are redundant (present twice) and the part that is still working automatically takes over the functions.
– It is important to remedy any signaled errors immediately. In the event of a fault, always write down the entire fault message (see section 8.1 "Error messages / Troubleshooting") and immediately contact your business partner or your safe provider (address and telephone number are provided on page 2 of this manual). Inform the business partner even if the locking system continues to operate normally after there has been an error message.
– If existing faults are not remedied, the opening function of the locks is automatically disabled after the tenth consecutive error message. This disabling can only be cancelled by the business partner. It prevents a total system failure that could result in the container being permanently locked.
Customer Service
Should you encounter any malfunction or operating problems, please contact your authorized
business partner or your safe provider.