| Error message | Cause | Solution |
| Startup view: No CB30 USB device available. | USB adapter cable is not plugged in the PC.
USB adapter cable is damaged. | Plug the USB adapter cable in the PC.
Call the vendor for technical support.
|
| There is no valid license programmed on the dongle for the Combi B application. | The software protection dongle is not plugged in the PC.
There is no valid Combi B 90 license on the software protection dongle. | Plug the software protection dongle in the PC. Call the vendor for technical support. |
Pay attention that lock configuration is only possible if the programming mode is activated.
Enter the following keys to activate the programming mode: P + 00 + Master PIN + Enter + P + 1 + Enter | USB adapter cable is not plugged in the input unit. | Plug the USB adapter cable in the input unit. |
| The connection to the input unit is interrupted. | - Remove the USB adapter cable from the PC.
- Restart the program.
- Reset the lock to factory settings by pressing "PP"
|
| Not in programming mode, enter a valid Master PIN! | Lock is not in programming mode.
The Master Code was not entered. | - Enter in programming mode.
- Enter a valid Master Code.
|
- Open the lock with the emergency key.
- Enter in programming mode.
|
| Master PIN is invalid! | The Master Code was not entered correctly | Enter the correct Master Code. |
| Not enough active users for Dual Mode. | No second valid code was entered. | Enter a second valid code. |
| An Opening Delay needs a Confirmation Window! | There is no defined value for the Confirmation Window.
There is no defined value for the Opening Delay. | - Enter a defined value to set the Confirmation Window.
- Cancel the operation.
- Enter a defined value to set the Opening Delay.
|
| Confirmation PIN does not match with first PIN! | The code confirmation does not match with the first entered code. | Confirm the first entered code by repeating the same code again. |