| PROBLEM | POSSIBLE CAUSES | SOLUTION |
|---|---|---|
|
No power to the strike |
Use a multimeter, confirm that you have the correct output voltage at the power supply. Using multimeter, confirm that you have the correct input voltage at the strike. Confirm that all connections are tight and secure. |
| Incorrect Voltage Used | Confirm that the insert and power supply are the proper voltage. | |
| Strike is binding | Confirm that the strike keeper functions when tthe door is open. If the strike operates correctly, adjust door or strike to eliminate any back pressure. | |
| 2. Strike releases but won't buzz | Improper power Supply | Replace the power supply with a correct voltage AC Power supply. If this cannot be done, a DC piezo buzzer can be installed. |
| 3. Strike makes a buzzing sound. | Improper power Supply | Replace the power supply with a correct voltage DC power supply. |
| Improper Application | A strike connected to an AC power supply will buzz unless a rectifier is installed. | |
| 4. Strike has a burnt smell. | Improper Voltage | Confirm that you have the correct output voltage at the power source. |
| Improper Installation | Confirm that all connections are tight and secure. | |
| 5. Mortise lock not dead latching | Improper Installation / Door has Warped | Adjust the strike horizontal adjustment (see installation instructions) |
| 6. Cylinder dead latching not working. | Improper Installation ? Door has warped. | Adjust the strike horizontal adjustment. (See installation instructions) |
| 7. Door won't latch | Door has warped or sagged creating excessive back pressure. | Realign the door in frame or replace. |