How to do the Hard reset when User does not know the Master code in E-Plex 3xxx Series?

Question

How to do the Hard reset when User does not know the Master code in E-Plex 3xxx Series?

Answer

User does not know the Master code:

1. Insert mechanical override key, turn to 3 o’clock position, press # and then turn key back to 12 o’clock position within 5 seconds.
2. You have up to 5 seconds to push ‘#’ and then turn key back to 12 o’clock position. If 5-second timeout is reached without pressing ‘#’, the lock continues its normal operation. As soon as the ‘#’ is pressed, the lock exits the current state. If timeout is reached or if any other key is pressed after the ‘#’ was pressed, the lock exits the sequence and stays in access state. If ‘#’ is pushed and reset button is release within 5-second period, the lock goes in Reset Sequence State and the lock displays the ‘Reset Sequence In Progress message by flashing Green and Red LED alternatively once every second.
3. In this state, users have a 20-second period to enter the Master Code to perform a hard reset. When the user does not know the master code, the user must not enter anything during that 20 seconds delay. The Reset sequence in progress message will be displayed on the LEDs.
4. When the 20 seconds delay will be exhausted, a 15 minutes wait period will begin. During that state, any operation on the lock will be ignored (green LED will not blink when pressing keys) and the Green and Red LED will blink once a minute.
5. After the 15 minutes delay has exhausted, the Reset sequence in progress message will be displayed on the LEDs again for 20 seconds. During this period, the user must enter the 1-2-3-4-5-6-7-8-# sequence and the lock will reset. If the user fails to do so, the sequence will abort and the lock will resume normal operation.

*M-Unit is only applicable when using optional E-Plex software