Cencon ATM Security Lock - Error Code - When attempting to open lock – dormakaba Americas Knowledge Base

When attempting to open lock

Error code	Error	Notes
02	Failed attempts/ Sessions	See LCO (below).
03	Key/Mode mismatch	The wrong key type has been presented for the mode(s) in which the lock is active.
04 or ALS	Silent alarm reset	Hold-up or duress alarm
05	Dual combination access error	When asked for a dual combination entry, the same combination and key were used for the 2nd entry as for the 1st.
06	Wrong key type	The wrong key type has been presented. Make sure to use the appropriate key type for the appropriate function. Have the Supervisor display the user key information at the PC system to check the key serial number, user ID, customer # and company #. Possible bad key contact.
07	Data read error	Key data not accessible.
08	Initialization	Factory initialization, CRC bad (information in key is corrupt).
09	CenBank	User key is not authorized to enter lock.
0C	Time window mismatch	Error in the key time data.
0D	User out of time window	The user is attempting to access the lock at a time that does not fall within the defined lock access time on the key. Have the Supervisor display the user key information at the PC system to check the Window Opening Information, thus verifying when the user is able to access the lock.
0F	Audit buffer	Error writing audit data
Symbol Only	See the notes column	Incorrect combination entered An incorrect combination was entered. Clear the lightning bolt error display by pressing * and try the combination entry again. Note: If the combination is forgotten, the call into the dispatcher to retrieve the combination at the PC system. Incorrect lock serial number and name A call was dispatched for the wrong lock. Check at the PC to see if the call was dispatched for the correct lock. Incorrect user ID A call was dispatched for the wrong User ID, or the wrong user key is being inserted into the key reader at the lock. Try a different user key if another user is on this call. If that is not successful, check at the PC to see if the call was dispatched for the correct User. Audit count mismatch The audit count in the lock does not match the lock audit count in software at the PC. If the count is higher at the lock, use the user key to get the last close seal from lock and call it in to the PC. If the audit count is higher at the PC, get the next to last combo and use it along with the appropriate user key to open and close the lock. It is not necessary to report the close seal at this point since the call has already been closed at the PC.
LCO	5 Failed lock entry attempts	The combination was entered incorrectly 5 times. The lock has now gone into a “lockout” mode. Review the items in the previous section (Lightning Bolt Only) to try and determine the cause for the failed attempts. Wait at least 4.5 minutes without powering the lock and then enter a valid combination and present the appropriate key. Gen2 Locks If there is a problem with the battery in the Gen2 lock when a lockout occurs, the lock must have power for the full timeout period. The display will alternately flash -DL and LCO to indicate this.

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