How to Check Run Time Error in CenTran 4.1.5

Question

How to Check Run Time Error in CenTran 4.1.5?

Answer
The following places can be checked to determine the nature of a run time error from a transaction with Centran:

• Centran Configuration Manager: 

Open the Centran Configuration Manager. 

Check if the Centran service is installed and running under the Service tab. If the service is not installed and running, go to the Getting Started Guide to set up Centran. 

Check if the Centran service is processing transactions under the Centran Status tab. If Centran is properly set up but processing has stopped, attempt stopping and restarting the service. 

Check the Centran Event Log for indications of the nature of the error

• System Event Log: 

Open Control Panel >> Adminstrative Tools. 

Select Event Viewer, right click and select Run as administrator. 

Look for the section labeled Summary of Administrative Events. Expand the category that called Error. Look for for an entry with a Source labeled Centran Service, and double click it. 

Examine the errors list there. If Centran has had internal exceptions, the details should be listed as entries here.

• Windows Communications Foundation (WCF) Trace Log: 

Open the Centran install directory. Look for a file named WcfServiceTrace.svclog. Double click on this file to open it using the Microsoft Service Trace Viewer. 

See Service Trace Viewer Tool (SvcTraceViewer.exe) on the Microsoft web site for details. This tool is available with the Microsoft SDK install. 

Examine the trace for errors. This will let you know if Centran received a web service request and what processing occurred. If the web service request was not received, then a browser or network configuration issue is blocking the requests.