Software audit record shows more entries than the lock itself.

Question

Why does the software audit record shows more entries than the lock itself?

Answer

This might be because the software was forced closed without using a close seal. Here's how to resolve it:

• Access the individual lock report and retrieve the last generated combination.
• Provide this combination to the user.
• Have the user enter the combination into the lock and then close it. This will generate a close seal and resolve the issue.