STANDARD PRODUCT WARRANTY POLICY
INSYNC AND SAM RFTM PRODUCT
Warranty
dormakaba warrants its new InSync door units and SAM RFTM computer system (referred to herein as “dormakaba products”) as free from material or workmanship flaws for a period of one (1) year from the date of shipment. Refurbished dormakaba products are warranted for a ninety (90) day period from the date of shipment. Failure of the Purchaser to notify dormakaba within the time limits identified in this section shall constitute Purchaser’s waiver to have the flaws remedied.
The warranties set out herein are the exclusive warranties provided under this Agreement and are in lieu of any other warranties, expressed or implied, statutory or otherwise, including but not limited to warranty of fitness for a purpose and merchantability. No distributor, dealer, sales representative, nor any other appointee of dormakaba is authorized to bind dormakaba to any other warranty agreement.
dormakaba will, at no charge, either repair, exchange, or replace the product, provided it is returned to dormakaba during the warranty period, and dormakaba will return the product by ground transportation to the Purchaser. The Purchaser is responsible for all costs required to remove and reinstall the product(s) at the Purchaser’s premises. In the case of repairs, dormakaba has the option to repair on site or at its own facilities. If, at the Purchaser’s request, the repairs are carried out on site, the Purchaser shall pay for dormakaba representative’s travel and living costs incurred. Such compensation shall be established according to the Field Service Current Costs, obtainable from the Technical Support Centre. Additionally, the Purchaser will pay the total cost difference between an on-site repair and a repair at dormakaba’s facilities.
Flawed products which have been replaced become the property of dormakaba, who may dispose of them in any manner. Replacement products become the property of the Purchaser upon their delivery. dormakaba is not liable for any defects in materials, designs, drawings, or information provided by the Purchaser, nor for information which is missing and could not be reasonably identified as such by dormakaba.
Exclusions
dormakaba does not warrant the following:
- Normal wear and tear from use
- Printer ribbons, batteries, key cards, or any other consumable products used or supplied with the product
- Flawed or defective product operation(s) caused by unusual or unforeseeable use or condition
- Repairs or alterations performed by anyone other than dormakaba authorized personnel
- The use of unauthorized components or sub-assemblies in place of components supplied with the product
- Any products or systems in which dormakaba product is incorporated
- Force majeure
- Improper operation or maintenance of the product
- Installation of the product, unless dormakaba is responsible for the installation
Finishes
dormakaba applies the finest available protective finishes to the surfaces of our products. These finishes, however, have limitations and may deteriorate over time due to exposure to weather, pollution, perspiration, extremes of climate, frequency of use, or unavoidable normal wear and tear. dormakaba warrants its standard finishes as free from material or workmanship flaws for a period of one (1) year from the date of shipment. These warranties are valid only if the Purchaser performs the specified maintenance instructions. Failure to follow these instructions may result in cancellation of the finish warranty.
Repair Warranty
dormakaba’s warranty policy on repairs is as follows:
- Repair Warranty: 90 days
- Advance Exchange Warranty: 90 days and/or the remainder of the original product warranty period, whichever is later