Troubleshooting WiFi Issues with EVO locks
This guide provides troubleshooting steps and network requirements to resolve Wi-Fi connectivity issues with Saffire EVO locks.
Network Requirements
Wi-Fi Network
Port 443 (HTTPS) must be open
2.4 GHz Wi-Fi band
Wireless 802.11 b/g/n or earlier
Additional Requirements
Hidden networks are not supported
Signal strength must be -70 dB or better inside the lock housing
Special characters in the SSID are not supported
Troubleshooting Checklist
| Scenario | Action |
|---|---|
| Is the 2.4 GHz network available? | Confirm with the customer that a 2.4 GHz Wi-Fi network is available. This is different from a 5 GHz network. |
| The Wi-Fi router is not broadcasting | Restart the router, confirm it is online, and verify internet connectivity. |
| Verify the SSID for the 2.4 GHz network | Confirm the correct SSID is being used. It may differ from the 5 GHz SSID. If issues persist, temporarily disable the 5 GHz network while pairing the lock. |
| Verify the Wi-Fi cable connection | Carefully remove the Wi-Fi board, reseat the cable until it clicks into place, remove the battery for 20 seconds, reconnect it, then reboot the lock via the Lyason Utility App or keypad command *#9#. |
| Verify Wi-Fi board communication | Enter keypad command **5#. Blue/Green LED = communication OK. Blue/Red LED = no communication; the lock will attempt to reboot the board. |
| Lock has never connected to Wi-Fi | Test using a mobile hotspot configured with the same SSID and password. If it connects, ask the Wi-Fi provider to verify network settings. |