Issue: The EVO lock will not connect to the WiFi
Network Requirements
Wi-Fi Network
- Port 443 (HTTPS)
- 2.4 GHz Band
- Wireless 802.11 b/g/n or earlier
Additional Requirements
Not supported on hidden networks
Sigal Strength must be -70 db or better in the lock housing
Special Characters in the wireless network SSID are not supported
Check the following:
| Is the 2.4 GHz Network available? | Verify with the customer that there is a 2.4GHz WiFi available. This is different that 5GHz WiFi. |
| The WiFi router is not broadcasting the WiFi | Please restart the router, and verify that is is connected and you can connect to the internet. |
| Verify the SSID for the 2.4 GHz network. | Verify that the correct SSID was used. It may not be the same as the 5GHz network. If the issue continues, please disable the 5GHz network while troubleshooting and connecting the locks. |
| Verify the wifi cable is plugged in. |
Verify the cable is plugged in by carefully pulling the WiFi board out of the lock (Taking caution as it is fragile) and plug it back in, ensuring it snaps into place. Next: Pull the battery for 20 seconds. Plug the battery back in. Use the Lyason Utility App to connect and hit the "reboot lock" button, or enter the keypad command*#9# to reboot it manually. |
| Verify the WiFi board communication. |
On the Keypad, enter the following key combination **5# A Blue/Green LED response = YES A Blue/Red LED Response = NO If No, the lock will attempt to reboot the board. |
|
Lock Has Never Connected? Try with Different WiFi |
Configure a phone hotspot to match the SSID/Password at the property. Reboot the lock to see if it connects. If it does, have the WiFi provider verify the settings. |